Refund policy

Refund & Returns Policy

Last updated: September 5, 2026

At Omorfa Cosmetics, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, please review the policy below to understand your return and refund options.

This policy applies to purchases made through the Omorfa Cosmetics online store.

1. Your Right to Cancel

If you are located in the United Kingdom or European Union, you may have a legal right to cancel your online purchase within 14 days of receiving your order, without providing a reason.

If you choose to exercise this right, you must notify us within the applicable cancellation period and return the eligible product(s) within the required timeframe.

This right is subject to applicable legal exceptions, including sealed products that are not suitable for return for health or hygiene reasons once their seal has been broken.

Nothing in this policy limits or removes any statutory consumer rights that apply to you under applicable law.

2. Returns

To be eligible for a change-of-mind return, products must generally:

  • Be unused and unopened;

  • Remain in their original packaging;

  • Have all original seals, protective packaging and labels intact;

  • Be in a condition suitable for resale; and

  • Be returned within the applicable return period.

Because our products are cosmetics and skincare products, opened or used products generally cannot be returned for hygiene and safety reasons where applicable law permits this restriction.

This does not affect your legal rights if a product is faulty, damaged, incorrectly supplied, or not as described.

3. Products That Cannot Be Returned After Opening

For health, hygiene and product-safety reasons, sealed cosmetic or skincare products that have been opened after delivery may not be eligible for a change-of-mind return.

Examples may include products where:

  • The safety or hygiene seal has been broken;

  • The product has been opened or used;

  • The product has been applied to the skin, hair or body;

  • The product has been contaminated after opening; or

  • The product can no longer be safely resold.

This restriction does not apply where the product is faulty, defective, damaged on arrival, incorrectly supplied, or otherwise subject to a statutory consumer remedy.

4. Faulty, Damaged or Incorrect Products

If your order arrives damaged, defective, faulty, or contains the wrong product, please contact us as soon as reasonably possible.

Please provide:

  • Your order number;

  • A description of the issue; and

  • Clear photographs or video showing the product and, where applicable, the packaging and shipping damage.

We may request additional information where reasonably necessary to assess the issue.

If we determine that the product is faulty, defective, damaged before or during delivery, incorrectly supplied, or otherwise eligible for a remedy under applicable consumer law, we will provide an appropriate remedy, which may include a replacement, repair where applicable, or refund.

Where Omorfa Cosmetics is responsible for the issue, we will cover reasonable return shipping costs where required by applicable law.

5. Change-of-Mind Returns

If you simply change your mind about an eligible purchase, you may return the product in accordance with the applicable cancellation and return period.

Unless otherwise required by law or agreed by Omorfa Cosmetics, the customer is responsible for the direct cost of returning an eligible change-of-mind purchase.

The product must be returned in an eligible condition, including being unopened and sealed where applicable to cosmetic and hygiene products.

For UK and EU customers, where a statutory cancellation right applies, we will refund the eligible purchase in accordance with applicable law.

6. Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase, unless otherwise required or permitted by applicable law.

For eligible cancellations, refunds will include the cost of the standard delivery option originally paid by the customer where required by applicable law. Any additional amount paid for an upgraded or express delivery service may not be refundable to the extent permitted by law.

We will not charge a restocking fee for an eligible statutory return.

Where permitted by applicable law, a refund may be reduced to reflect any diminished value caused by handling beyond what was reasonably necessary to establish the nature, characteristics and functioning of the product.

7. Refund Processing Time

Once Omorfa Cosmetics has received the returned product, or where applicable has received sufficient evidence that the product has been returned, refunds will be processed within the timeframe required by applicable law.

The time it takes for the refunded amount to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

8. Return Shipping

For eligible change-of-mind returns, the customer is responsible for return shipping costs unless:

  • Omorfa Cosmetics has agreed to cover the cost;

  • The product was sent incorrectly;

  • The product arrived damaged or defective; or

  • Applicable law requires Omorfa Cosmetics to cover the return cost.

We strongly recommend using a tracked shipping service when returning an order. Omorfa Cosmetics is not responsible for returns that are lost in transit where the customer has chosen the return shipping method and has not retained sufficient proof of postage.

9. Exchanges

We may offer exchanges for eligible products at our discretion, subject to product availability.

Where a product is faulty, damaged, incorrectly supplied, or otherwise covered by a statutory consumer right, your legal remedies will not be limited by our exchange policy.

10. Refused or Unclaimed Deliveries

If an order is refused or remains unclaimed and is subsequently returned to us, this does not automatically constitute a cancellation or refund.

If you wish to cancel your order, please contact us and follow the applicable cancellation procedure.

Where a refund is legally due, any deduction for shipping, return costs, or other expenses will only be made where permitted by applicable law.

11. International Returns

If you are ordering from outside the United Kingdom, additional customs, import, tax or shipping requirements may apply.

Unless Omorfa Cosmetics is responsible for the return, international customers are generally responsible for the cost of returning eligible change-of-mind purchases.

Customers are responsible for ensuring that returned international shipments comply with applicable customs requirements.

12. How to Request a Return or Refund

To request a return or refund, please contact us at:

Email: omorfacosmetics@gmail.com

Please include:

Order Number:
Full Name:
Email Address:
Product(s) You Wish to Return:
Reason for Return:

For damaged, faulty or incorrect products, please also include clear photographs or video where possible.

Do not send a product back without first contacting us and receiving return instructions.

13. Statutory Consumer Rights

Nothing in this Refund & Returns Policy affects, restricts, excludes or replaces any rights you may have under applicable consumer protection laws.

If a product is faulty, not as described, or does not meet applicable legal requirements, you may have additional rights and remedies under the law applicable to your purchase.

For customers in the United Kingdom, statutory consumer rights may apply in addition to the voluntary policies described above.

For customers in the European Union, applicable consumer protection and withdrawal rights may also apply.

14. Contact Us

If you have any questions about returns, refunds or your order, please contact:

Omorfa Cosmetics
Email: omorfacosmetics@gmail.com
Website: Omorfa Cosmetics

We will do our best to resolve your issue fairly and efficiently.

Important: This policy is intended as general business-policy wording and is not a substitute for legal advice. Omorfa Cosmetics remains responsible for complying with the consumer-protection laws applicable to the countries where it sells its products.