Shipping policy
Shipping Policy
Last updated: September 5, 2026
At Omorfa Cosmetics, we work with trusted fulfilment and shipping partners to prepare and deliver your order as efficiently as possible.
This Shipping Policy explains how orders are processed, fulfilled and delivered.
1. Order Processing & Fulfilment
Orders containing 1–20 products generally require approximately 2 full working days to be prepared and fulfilled before being handed to the shipping carrier.
Larger orders may require additional fulfilment time.
Estimated fulfilment times are:
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1–20 products: 2 full working days
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21–100 products: 7 full working days
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101–4,999 products: 10 working days
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5,000+ products: 14 working days
These are estimated working times and may occasionally vary due to order volume, product availability, holidays or other operational circumstances.
2. Delivery Times
Your total delivery time consists of:
Fulfilment time + Shipping time
For standard orders of 1–20 products, estimated total delivery times are approximately:
| Destination | Estimated Total Delivery Time |
|---|---|
| United Kingdom | 6–9 working days |
| France | Approximately 8 working days |
| Germany | Approximately 7 working days |
| Netherlands | Approximately 6 working days |
| Austria | Approximately 6 working days |
| Belgium | Approximately 6 working days |
| Spain | Approximately 10 working days |
| Italy | Approximately 10 working days |
| Portugal | Approximately 11 working days |
| United States | Approximately 4–7 working days |
These are estimates and are not guaranteed delivery dates.
Actual delivery times may vary depending on the shipping carrier, destination, customs procedures and other circumstances outside our reasonable control.
3. Express Shipping
Express shipping may be available for selected destinations.
Where available, express shipping can provide significantly faster transit times than standard shipping.
The available express shipping option, estimated delivery time and applicable cost will be displayed at checkout where available.
Express delivery times generally refer to the shipping/transit portion of the delivery process and do not necessarily include order fulfilment time.
4. Shipping Costs
Shipping costs are calculated based primarily on the weight of the order, destination and shipping method selected.
The exact shipping cost applicable to your order will be displayed at checkout before payment is completed.
Shipping costs may vary depending on the products purchased and the destination.
From time to time, Omorfa Cosmetics may offer free-shipping promotions. Any conditions associated with such promotions will be displayed at the time of the offer.
5. Tracking
Once your order has been dispatched, tracking information may be provided by email where tracking is available.
Tracking information may take some time to become active after the carrier receives and scans your shipment.
You can use the tracking information provided to monitor the progress of your delivery.
6. Shipping Destinations
Omorfa Cosmetics currently ships to selected international destinations, including the United Kingdom, European countries and the United States.
Available destinations may change depending on fulfilment availability, carrier restrictions, customs requirements and applicable laws.
If your country is available during checkout, the available shipping options will be displayed before you complete your purchase.
7. Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, handling fees or other charges imposed by the destination country.
Where such charges are not collected at checkout, they may be the responsibility of the customer.
Omorfa Cosmetics does not control the customs policies, duties or taxes imposed by individual countries.
Customers are responsible for ensuring that products ordered from Omorfa Cosmetics may legally be imported into their country.
8. Delivery Delays
Although we provide estimated delivery times, delays may occasionally occur.
Possible causes include:
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Shipping carrier delays;
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Customs processing;
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Public holidays;
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Severe weather;
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Incorrect or incomplete delivery information;
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High shipping volumes;
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Transportation disruptions;
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International border procedures; or
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Other circumstances outside our reasonable control.
If your order is delayed, please check your tracking information first.
If your order has significantly exceeded the estimated delivery timeframe, please contact us at:
We will assist you and, where reasonably possible, investigate the shipment with the relevant carrier.
Nothing in this section limits any consumer rights that apply to you under applicable law.
9. Incorrect Shipping Information
Customers are responsible for providing accurate delivery information at checkout.
Please carefully check your:
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Full name;
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Street address;
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Apartment or unit number;
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City;
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Postal code;
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Country; and
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Contact information.
If an order cannot be delivered because incorrect or incomplete information was provided, additional shipping or reshipping costs may apply where permitted by applicable law.
If you notice an error in your shipping information after placing an order, contact us immediately at:
We will make reasonable efforts to correct the information before the order is dispatched, but we cannot guarantee that changes will be possible once fulfilment has begun.
10. Failed or Missed Deliveries
If a delivery attempt is unsuccessful, the shipping carrier may provide instructions for another delivery attempt or collection.
Customers are responsible for following the carrier's delivery instructions.
If an order is returned to us because it was refused, unclaimed or could not be delivered, please contact us at omorfacosmetics@gmail.com.
Any refund or reshipment will be handled in accordance with our Refund & Returns Policy and applicable law.
11. Lost Packages
If your tracking information indicates that your order has been delivered but you cannot locate it, please first check:
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Your delivery address;
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Your mailbox or designated delivery area;
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With household members;
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With building reception or security, where applicable; and
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With neighbours, where appropriate.
If you still cannot locate the package, contact us at omorfacosmetics@gmail.com.
We may contact the relevant carrier to investigate the shipment.
If a shipment is confirmed to have been lost in transit, we will work with you to provide an appropriate resolution in accordance with applicable law.
12. Damaged Packages
If your order arrives damaged, please take photographs of the outer packaging and the affected products before disposing of the packaging.
Contact omorfacosmetics@gmail.com and provide:
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Your order number;
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Photographs of the damaged packaging;
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Photographs of the damaged product; and
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A description of the damage.
We will review the situation and work with you toward an appropriate resolution.
Your statutory rights relating to damaged or defective goods are not affected by this procedure.
13. Multiple Shipments
In some circumstances, products from the same order may be shipped separately.
If this occurs, you may receive separate tracking information for each shipment.
You will not be charged an additional shipping fee solely because we choose to split your order into multiple shipments, unless otherwise stated at checkout.
14. Order Cancellation
If you wish to cancel your order before it has been dispatched, contact us as soon as possible at:
We will make reasonable efforts to cancel the order before fulfilment or dispatch where possible.
Once an order has entered fulfilment or has been dispatched, cancellation may no longer be possible. In that case, you may need to follow the return procedure described in our Refund & Returns Policy.
Nothing in this section limits any statutory cancellation rights that may apply to you.
15. Contact Us
If you have any questions about shipping, delivery or tracking, please contact:
Omorfa Cosmetics
Email: omorfacosmetics@gmail.com
Website: Omorfa Cosmetics
When contacting us about an order, please include your order number so that we can assist you more efficiently.
Important: Delivery times shown in this policy are estimates based on our current fulfilment and shipping arrangements. Actual delivery times may vary by destination, carrier and circumstances outside our reasonable control. This policy does not limit any consumer rights or protections that cannot legally be excluded.